F.A.Q.

ALL THE ANSWERS YOU NEED

GENERAL QUESTIONS

Does HelioHosting provide domain registration services?

Yes, we offer domain registration for all gTLDs and ccTLDs, including free add-ons and easy DNS management for all your domains.

Where is HelioHosting located?

HelioHosting is headquartered in Portland, USA, with multiple data centers strategically located around the globe. This ensures low-latency access, high availability, and reliable performance for clients no matter where they are located.

What is HelioHosting’s policy on SPAM and unsolicited emails?

HelioHosting maintains a strict zero-tolerance policy against SPAM and unsolicited emails. All clients are required to comply with anti-spam regulations, and any accounts found violating these rules may be suspended or terminated to ensure a safe and trustworthy hosting environment for everyone.

How do I contact HelioHosting for support or inquiries?

You can reach our support team 24/7 via live chat, email, or phone. Our knowledgeable staff is ready to help with any questions or technical issues

What types of hosting does HelioHosting offer?

We offer shared hosting, VPS hosting, dedicated servers, and cloud hosting solutions to meet the needs of individuals, developers, and businesses of all sizes.

DEDICATED SERVERS

How do I upload files to my dedicated server?

You can upload files via FTP/SFTP, the control panel file manager, or SSH. Our guides and 24/7 support ensure secure and efficient transfers.

Can I scale my server resources instantly?

Yes, HelioHosting allows you to upscale or downscale server resources instantly to match your traffic needs.

Can I create custom error pages on my dedicated server?

Yes, you can customize 404, 500, and other error pages to maintain a professional appearance even during errors.

I get 'access denied' errors when connecting to MySQL. What should I do?

Check your database credentials and firewall settings. Make sure your IP is allowed and permissions are correctly configured. Contact support if the issue persists.

Is my dedicated server fully managed?

We offer both managed and unmanaged options. Managed servers include software updates, security monitoring, and performance optimization.

SERVICES & FEATURES

Are HelioHosting’s data centers fully owned or co-located?

Our data centers are fully owned and operated by HelioHosting, ensuring maximum security, performance, and control.

Do you offer web designing, maintenance, or programming services?

Yes, we provide professional web design, website maintenance, and custom programming services to help clients build and optimize their websites.

Does HelioHosting support one-click software installations?

Yes, popular CMS and software like WordPress, Joomla, and Drupal can be installed with a single click.

What tools are available for developers?

We offer pre-installed Git, SSH access, developer-friendly tools, and full API integration to streamline your workflow

Are SSD drives used for hosting?

All our hosting plans use high-performance SSD storage to ensure fast page loads and reliable performance.

PRESALES

Are there any contracts or commitments?

All our plans are month-to-month with no long-term contracts, giving you full flexibility.

How can I choose the right plan for me?

You can review our detailed plan comparisons on the website, including features and pricing, to select the plan that best fits your needs.

Do you offer trial periods or money-back guarantees?

Yes, we provide trial periods and a satisfaction guarantee on many of our plans.

Can I test server performance before committing?

We offer demos and trial accounts for certain VPS and cloud hosting plans to let you evaluate performance.

Are there any promotions or discounts for new customers?

We regularly provide discounts and promotions. Check our website for the latest offers.

CUSTOMER ACCOUNT

How do I create a HelioHosting account?

Sign up through our website, enter your details, and verify your email. Once confirmed, you can access your control panel and manage your services.

How can I reset my account password?

Use the 'Forgot Password' link on the login page to reset your password via email.

How do I manage my billing and invoices?

You can view, download, and pay invoices directly from your account dashboard under the billing section.

Can I upgrade or downgrade my plan from my account?

Yes, plan upgrades or downgrades can be done instantly from your account dashboard with minimal downtime.

How do I cancel my services?

You can cancel any service at any time via your account dashboard. No long-term commitments or penalties apply for monthly plans.